Services

Hyundai UPS Sales and Support Department offers the most appropriate options, adapted to the customers’ profile and needs in before- and aftersales support, providing training, consulting and guarantee of services. Hyundai offers a wide variety of services in different levels and provides
easy access for all customers.

Based on production type, place of installation and contract conditions, there are 5 different levels of guaranteed services being offered to the customers:

    • Standard
    • Bronze
    • Silver
    • Golden
    • Platinum
Guarantee Services Platinum Golden Silver Bronze Standard
Guarantee duration (in month) 36 24 24 12 12
The time between failure announcement and technician’s arrival to the customer
site (in hour)
6 24 72 72
Service days in a week 7 7 5 5 5
Service hours in a day 0-24 8-20 8-16 8-16 8-16
Interval between “check-up visit” services during the guarantee (in month) 3 6
Free of charge replacement of UPS class A in the main Hyundai service offices
during guarantee time
✔️ ✔️ ✔️ ✔️ ✔️
Free of charge installation of replaced UPS class B in guarantee time ✔️ ✔️ ✔️ ✔️ ✔️
Free of charge repair for 3 KVA or smaller UPS class C in the main Hyundai service
offices during the guarantee.
✔️ ✔️ ✔️ ✔️ ✔️
Free of charge repair for over than 3KVA UPS class C and all of class D and E at
customer’s place during the guarantee.
✔️ ✔️ ✔️ ✔️
Free of charge required spare parts during the guarantee. ✔️ ✔️ ✔️ ✔️ ✔️
20% discount for out of guarantee batteries during the equipment’s guarantee. ✔️ ✔️ ✔️ ✔️ ✔️
Free of charge technician footwork during the guarantee. ✔️ ✔️
Possibility for guarantee extension with little charge in class B and E for one year
up to seven times.
✔️ ✔️ ✔️

By default and without any supplementary charge, Hyundai UPS class A bear the Standard guarantee, UPS class C bear the Bronze guarantee, and UPS class B, D and E bear the Silver guarantee.