Hyundai UPS Sales and Support Department offers the most appropriate options, adapted to the customers’ profile and needs in before- and aftersales support, providing training, consulting and guarantee of services. Hyundai offers a wide variety of services in different levels and provides
easy access for all customers.
Based on production type, place of installation and contract conditions, there are 5 different levels of guaranteed services being offered to the customers:
|Guarantee duration (in month)||36||24||24||12||12|
|The time between failure announcement and technician’s arrival to the customer
site (in hour)
|Service days in a week||7||7||5||5||5|
|Service hours in a day||0-24||8-20||8-16||8-16||8-16|
|Interval between “check-up visit” services during the guarantee (in month)||3||6||❌||❌||❌|
|Free of charge replacement of UPS class A in the main Hyundai service offices
during guarantee time
|Free of charge installation of replaced UPS class B in guarantee time||✔️||✔️||✔️||✔️||✔️|
|Free of charge repair for 3 KVA or smaller UPS class C in the main Hyundai service
offices during the guarantee.
|Free of charge repair for over than 3KVA UPS class C and all of class D and E at
customer’s place during the guarantee.
|Free of charge required spare parts during the guarantee.||✔️||✔️||✔️||✔️||✔️|
|20% discount for out of guarantee batteries during the equipment’s guarantee.||✔️||✔️||✔️||✔️||✔️|
|Free of charge technician footwork during the guarantee.||✔️||✔️||❌||❌||❌|
|Possibility for guarantee extension with little charge in class B and E for one year
up to seven times.
By default and without any supplementary charge, Hyundai UPS class A bear the Standard guarantee, UPS class C bear the Bronze guarantee, and UPS class B, D and E bear the Silver guarantee.