Hyundai UPS Sales and Support Department offers the most appropriate options, adapted to the customers’ profile and needs in before- and aftersales support, providing training, consulting and guarantee of services. Hyundai offers a wide variety of services in different levels and provides
easy access for all customers.
Based on production type, place of installation and contract conditions, there are 5 different levels of guaranteed services being offered to the customers:
-
- Standard
- Bronze
- Silver
- Golden
- Platinum
| Guarantee Services | Platinum | Golden | Silver | Bronze | Standard |
| Guarantee duration (in month) | 36 | 24 | 24 | 12 | 12 |
| The time between failure announcement and technician’s arrival to the customer site (in hour) |
6 | 24 | 72 | 72 | ❌ |
| Service days in a week | 7 | 7 | 5 | 5 | 5 |
| Service hours in a day | 0-24 | 8-20 | 8-16 | 8-16 | 8-16 |
| Interval between “check-up visit” services during the guarantee (in month) | 3 | 6 | ❌ | ❌ | ❌ |
| Free of charge replacement of UPS class A in the main Hyundai service offices during guarantee time |
✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Free of charge installation of replaced UPS class B in guarantee time | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Free of charge repair for 3 KVA or smaller UPS class C in the main Hyundai service offices during the guarantee. |
✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Free of charge repair for over than 3KVA UPS class C and all of class D and E at customer’s place during the guarantee. |
✔️ | ✔️ | ✔️ | ✔️ | ❌ |
| Free of charge required spare parts during the guarantee. | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| 20% discount for out of guarantee batteries during the equipment’s guarantee. | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Free of charge technician footwork during the guarantee. | ✔️ | ✔️ | ❌ | ❌ | ❌ |
| Possibility for guarantee extension with little charge in class B and E for one year up to seven times. |
✔️ | ✔️ | ✔️ | ❌ | ❌ |
By default and without any supplementary charge, Hyundai UPS class A bear the Standard guarantee, UPS class C bear the Bronze guarantee, and UPS class B, D and E bear the Silver guarantee.